Refund policy

Returns & Exchanges

We want you to love your Cubemunky gear. If something’s not quite right, here’s how we handle it 👇

Returns Window

You can request a return within 30 days of receiving your order.

To be eligible:

  • Items must be unworn, unused, and in original condition

  • Any tags must still be attached

  • Proof of purchase is required

Sizing & Ordering Issues

We clearly label Youth (5–11) and Adult (12+) products and provide a size guide on every product page.

If you’ve ordered the wrong size or item, we’ll help where we reasonably can.

  • Returns for sizing issues are accepted

  • Return postage is the customer’s responsibility

  • Exchanges are handled as a return + new order (this is the fastest and cleanest way)

How to Start a Return

Email us at cubemunky@gmail.com with:

  • Your order number

  • The item you’d like to return

  • The reason for the return

Please don’t send anything back before contacting us, we won’t be able to process it.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We do not currently provide prepaid return labels

  • We recommend using a tracked service, returns lost in transit can’t be refunded

If the return is due to our error (faulty or incorrect item), we’ll refund:

  • the item price

  • original shipping

  • return postage (up to £5.99)

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Email us within 48 hours of delivery

  • Include photos of the issue

We’ll make it right, replacement or refund, your choice.

Non-Returnable Items

We don’t accept returns on:

  • Sale items

  • Gift cards

  • Custom or personalised products

EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the EU, you may cancel or return it within 14 days, for any reason.

Items must still meet the unused/original condition requirements.
Return shipping costs remain the customer’s responsibility unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return:

  • We’ll notify you of approval or rejection

  • Approved refunds are issued to the original payment method within 10 business days

If it’s been more than 15 business days since approval, email cubemunky@gmail.com and we’ll investigate.